If a promotion is advertised, customers should reasonably expect to receive the promised benefits upon fulfilling the specified requirements. It's not just about the monetary aspect, but the trust and credibility of your company are also at stake. This lack of transparency and failure to honor the promotion's terms is highly disappointing. I reached out to your customer support seeking clarification, only to be informed that the management had decided not to provide the free spins without any explanation. However, to my dismay, the free spins that were a key part of the promotion were not credited to my account as advertised. The offer promised free spins on the Book of Dead slot with the first deposit, and I eagerly took advantage of this opportunity by making the required minimum deposit of £10. I recently received a promotional email that left me incredibly dissatisfied with the services provided by your company.
Subject: Disappointing Experience with Recent Promotion
